Royal LePage Real Estate Services Loretta Phinney, Brokerage
By: ?Andrew and Shehnila
"When we first met Anna, we knew in a heart beat that she was the one we wanted to work with!

She was professional from the time she walked into our house. Took the time to go over the process. For the first time ever we felt like an agent is on our side and not just out to make a sale.

She responded to our queries in a timely manner- always prompt, polite language and always made us feel like million dollar customers eventhough we started out with a budget (due to our lack of experience )which wasn't realistic for the economy that we were in. Her words of encouragements were market is changing and you never know what we may find. However, she gave her professional opinion of what to expect in the range we were initially expecting to make a purchase but never asked us to give up on what we were looking for in a house.

She told us we can go in steps to get to where we want! What I am trying to say is she listened. She took the time to understand our emotions and worked with what was available in the market.

In the past, we have worked closely with two agents and interviewed two more after that. So a total of 4. Our experiences with those agents were dreadful as we were lied to, pressurized into buying with some really bad investments they wanted us to get into. In short, before meeting Anna we had our share of agents who were not working for the clients but for themselves.

My husband and I instantly liked Anna because of her patience, the positive and professional mannerism that she exuberated. Now coming to the point of seeing houses and making a decision. What my husband and I really liked and appreciated but also loved about Anna is how honest and patient she was with us. After showing the houses she never pressurized us into making a decision. I believe that made a huge impact on us as we could focus on what we wanted rather than dealing with an agent who is trying to push for a sale as we have so often experienced in the past.

She took the time to understand what we liked in each house and made sure we understood what we were getting into and not just settle for something we didn't love.
These were my exact words to her ' Anna I have never lived in a used house before so I don't think I will ever love the place but I will be ok'.

To that her sincere response was ' Shehnila you have to tell me that you love the place. There could be minor modifications that you would make but in the end you need to be happy in the house you live in. I won't be happy selling you a place knowing that you are not happy'. Then she further encouraged me by saying 'You will be surprised that you will find the one you love in a lived-in place' I believed her when she said that and bingo!

We found a place which we bought yesterday as our starter home in which we are excited to begin our next chapter of life!
We could've have asked for a better agent, who is a people's person, patient, honest and outright courteous. You have a star of an agent amongst your team and a true gem!!

My husband and I are very happy with Anna who we hope to think of as our friend going forward!

Thank you once again for making this journey such a memorable one. Anna will be the only one we would like to deal with for any of our future business :)"